PRIVACY POLICY


Karooooo Limited and its Cartrack subsidiaries (collectively “Cartrack”, “we” or “us”) recognise your rights to privacy and are committed to protecting and controlling the use of your personal information, in accordance with the regulatory requirements of the jurisdictions in which we operate. This privacy policy applies to all Karooooo Limited and Cartrack mobile applications and Cartrack Development Team applications (“Application”) [including, but not limited to 1ELD, Voice, Cartrack Driver App, HINO-CONNECT, TOYOTA-CONNECT, Cartrack GPS, Vehicle and Fleet, Agungrent GPS CT, MAN Telematics SA, Panus Intelligent Fleet, Retriever, Teltrack], which are designed to be used in conjunction with the Cartrack Fleet Management web-based application. It governs how we and our service providers (Appendix A) or Partners (Appendix B) collect, store, use, disclose and share your personal information when you use the Application.


PURPOSE AND LEGAL BASIS

We collect and process your personal information when providing you with the Application services, in the performance of our contract with you or the organisation that acts as your data controller. We may also process your personal information to comply with legal obligations that may apply.


THE INFORMATION THAT WE COLLECT

We and our service providers may collect the following personal information, depending on the specific Application, to provide you with the services and features of the Application:



HOW WE SHARE YOUR INFORMATION


We do not share your personal information with third parties, other than as specifically set out below


Service Providers: We may disclose your personal information to approved service providers (Appendix A) where they perform services on our behalf. The service providers are prohibited from using your personal information for any purposes other than providing the requested services and are bound by applicable data protection policies limiting their use of the personal information.


Partners: We may provide your personal information to business partners who contractually engage with us to provide dedicated application services (Appendix B). These business partners are the data controllers and have their own data protection policies relating to their use of personal information.


Affiliates: We may share your personal information with Cartrack subsidiaries and affiliates whose use is subject to this Privacy Policy.


Legally Required: We may disclose your personal information if we are required to comply with applicable data privacy laws or regulations.


HOW WE SECURE YOUR INFORMATION

The security of your personal information is important to us and we take care to ensure that we and our service providers implement appropriate technical and organisational measures to prevent unauthorised access, use, disclosure, destruction or loss of your personal information.


This is done in compliance with the requirements of applicable data privacy laws and regulations and in conformance with industry standards and practices.


HOW LONG WE RETAIN YOUR INFORMATION

We will retain your personal information for as long as is necessary to provide the Application services. In some cases, retention may occur for longer periods, especially when applicable law so requires..


YOUR RIGHTS

Data protection and privacy laws, depending on your jurisdiction, grant you certain rights in relation to your personal information. These rights may include:


If you wish to submit a request to exercise your rights, please send an email to dataprotection@cartrack.com.

In the event that your personal information has been provided to us by a data controller, we will work with the data controller to process your request.


Please be aware that withdrawing consent or choosing to delete your personal information may result in certain services in the Application not being available to you.


INTERNATIONAL TRANSFERS


We may subcontract processing to, or share your personal information with, third parties located in countries other than your home country. Your personal information may therefore be subject to privacy laws that are different from those in your country of residence.


In such instances we shall ensure that the transfer of your personal information is carried out in accordance with applicable privacy laws and that appropriate contractual, technical, and organisational measures are in place. This includes the use of standard contractual clauses approved by the European Union.


CHILDREN


The Application service is not directed to children under the age of 16 years and we do not knowingly collect personal information from children under 16 years of age. In order to request the deletion of personal information relating to a child under the age of 16 years, please contact us at the address provided below and we will take reasonable measures to promptly delete such personal information from our records.


CONTACT US

If you have any questions regarding this Privacy Policy, please contact us at dataprotection@cartrack.com


CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may change from time to time, so please re-visit this page periodically.


In the event that we make any substantial changes to this Privacy Policy, that materially change how we treat your personal information, we will endeavour to provide you with reasonable notification regarding these changes, as required by applicable law.


The changes to this Privacy Policy will become effective as of the date listed in the “Last Updated” heading at the top of this Privacy Policy.


APPENDIX A – SERVICEPROVIDERS 

We use third-party service providers toprovide certain services on our behalf in the Application.  The table below lists the specificservice providers that we use; the nature of the services provided and links totheir respective privacy policies:

Cartrack Application
Service Provider
Services
Privacy Policy
Voice and Cartrack Driver App
Agora
Real-time voice communications

APPENDIX B – PARTNERS 

The table below lists the partners thathave contracted us to provide them with dedicated application services; thenature of the services provided and links to their respective privacy policies:

Cartrack Application
Partner
Services
Privacy Policy
Toyota- CONNECT
Toyota South Africa
Dealership location
HINO- CONNECT
Hino South Africa
Dealership location